What can I customize?
Veraluxe was created to bring your vision to reality - everything can be customized to fit your unique story.
What do I need to submit to get the process started?
We can basically work with anything you provide -- from anything as basic as a concept (where we can suggest materials, stones, etc., based on price range) to a full-fledged design from you. Our specialists will work with you to create the perfect piece for your occasion.
How long does it typically take?
Once a design is selected, pieces typically take 4-6 weeks based on complexity, actual timing will be provided with the quote. Process can be slightly expedited for an additional fee.
What are shipping / insurance costs?
Shipping and insurance costs are delivered with the full quotes and based on speed required. All products sold through Veraluxe are insured to your doorstep.
Do you offer gift-wrapping services?
Yes, based on your requirements, we can provide giftwrapping for an additional $15 per piece.
Returns / Refunds
As these items are custom produced for you, we do not offer refunds, however, we can provide up to 3 adjustments or alterations to ensure you are happy with your piece.
Where are Veraluxe diamonds sourced?
Veraluxe has a zero-tolerance policy towards conflict diamonds. Through measures such as the Kimberly Process, diamonds are tracked from mine to market to ensure conflict-free diamonds. If any of our suppliers are found to be in violation, we would immediately sever that relationship.